El Dorado County Jail Commissary is managed through the Access Securepak portal, the only approved system for sending care packages to inmates. The platform, redesigned in March 2025, now offers a mobile-friendly layout, secure HTTPS encryption, and real-time order tracking. Inmates have 30 days to collect packages from the jail lobby. If they are transferred or released, the package remains held for the full period. Orders placed after 5 p.m. Pacific are processed on the next Tuesday delivery day. The system enforces a 25-pound weight limit and blocks alcohol, tobacco, and electronic devices. Email confirmations include a unique tracking number. Support is available weekdays from 6 a.m. to 8 p.m. PT via live chat or phone at 1-800-546-6283.
How to Place an El Dorado County Jail Commissary Order
To send items through the El Dorado County Jail Commissary, families must use the Access Securepak website at www.accesssecurepak.com. First, create an account using a valid email and phone number. Then, enter the inmate’s full name and booking number. The system will confirm eligibility and display the inmate’s monthly spending limit, which is $150. Browse over 1,200 approved items, including hygiene products, snacks, and seasonal gifts. Each item shows weight and price. Add desired products to the cart and proceed to checkout. Payment is accepted via credit card, debit card, or PayPal. After payment, an email confirmation arrives within two business days. It includes a tracking number and a link to monitor order status. Orders placed after 5 p.m. PT are queued for Tuesday delivery.
Delivery Schedule and Package Pickup Rules
All El Dorado County Jail Commissary packages arrive on Tuesdays. Jail staff inspect each parcel for prohibited items before distribution. Inmates receive their items during the afternoon allocation shift. If an inmate is released or transferred before pickup, the package is held for 30 days. The inmate can collect it from the jail lobby during visiting hours. If not claimed within 30 days, the package is returned to the sender. A notification explains the return reason. The 25-pound weight limit is strictly enforced. Packages over the limit are not accepted and are sent back. Alcohol, tobacco, and electronic devices are banned. These rules ensure safety and compliance with state regulations.
Approved Items and Monthly Spending Limits
The El Dorado County Jail Commissary allows inmates to spend up to $150 per month on approved items. The Access Securepak catalog includes hygiene kits, toothbrushes, soap, deodorant, shampoo, and razors. Snack options include chips, cookies, nuts, and crackers. Seasonal care packages feature holiday-themed items like socks, gloves, and small gifts. All products are pre-approved and labeled with weight and price. Items must fit within the 25-pound limit per order. Prohibited items include anything with alcohol, tobacco, batteries, or electronic components. The system filters out banned products during checkout. This prevents delays and ensures smooth delivery.
Tracking Your Commissary Order
After placing an order, customers receive an email with a unique tracking number. This number can be entered on the Access Securepak portal to view real-time status updates. The dashboard shows milestones such as “Order Received,” “Package Prepared,” “Shipped to Jail,” and “Delivered to Inmate.” Users can also track orders using the inmate’s identification number. Live chat support is available Monday through Friday from 5:30 a.m. to 9:00 p.m. PT and Saturdays from 8:00 a.m. to 2:00 p.m. PT. Agents can verify payment, amend item selections, or explain policy details. For urgent issues, callers can request a callback from a supervisor within 30 minutes.
Funding an Inmate’s Account
Families can add money to an inmate’s account through CorrectPay, the official payment provider. Options include online deposits at correctpay.com, phone payments using a credit or debit card, money orders mailed to the jail’s finance office, or cash deposits at kiosks inside Placerville City Hall. Each transaction generates a receipt with the inmate’s ID, amount, and reference number. Funds are available immediately for commissary purchases. The $150 monthly spending limit applies to all purchases, including packages and account-funded items. This ensures fair access and prevents overspending.
El Dorado County Jail Facilities and Services
The Custody Division of the El Dorado County Sheriff’s Office operates two main facilities. The South Lake Tahoe Jail sits on a 12-acre campus near Highway 50 and holds up to 158 male and female detainees. The Placerville Facility is a historic brick building with 303 beds and eight outpatient medical beds. Both sites use 24-hour video surveillance and a central intake system. A mental-health unit partners with the County Behavioral Health Department to offer crisis intervention. Staff manage inmate classification, court transportation, and community service assignments. Visitation follows a first-come, first-served model. Sessions last 30 minutes and must be booked at least 24 hours in advance.
Visiting Rules and Procedures
Visitation at both El Dorado County jails requires advance booking. Visitors must schedule a 30-minute session at least 24 hours ahead using the online portal or by calling (530) 555-0123. Personal items like bags, phones, and coats are not allowed. All visitors pass through a metal detector. If the alarm sounds, a manual pat-down is conducted. Children under 12 must be with an adult and can only bring a wallet. The visitation area is monitored for safety. Late arrivals may lose their slot. No food, drinks, or gifts can be brought in. These rules protect inmates, staff, and visitors.
Finding an Inmate in El Dorado County Jail
The official El Dorado County Jail roster updates every hour. The public can search by booking number, last name, first name, or date of birth. Results show the inmate’s housing unit, scheduled release date, and pending court appearances. If the booking number is unknown, partial name searches are possible. The system filters results by age and gender to improve accuracy. Users can export the list to CSV or print a copy for legal use. The roster includes charges and arrest dates. This tool helps families stay informed about loved ones in custody.
Contact Information and Support
For help with El Dorado County Jail Commissary orders, call the Access Securepak helpline at 1-800-546-6283. Support hours are weekdays from 6 a.m. to 8 p.m. PT. Live chat is available on the website. The Placerville Jail is located at 300 Forni Road, Placerville, CA 95667. Mailing address for payments: El Dorado County Sheriff’s Office, Finance Division, 300 Forni Road, Placerville, CA 95667. For visitation questions, call (530) 555-0123. The online roster is at edcapps.edcgov.us. All services follow strict safety and privacy rules.
Frequently Asked Questions
How long does it take for a commissary order to arrive? Orders placed before 5 p.m. PT are processed the next business day. Packages arrive at the jail on Tuesdays. Inmates receive items the same afternoon if cleared. Tracking updates show exact delivery status.
Can I send electronics or tobacco? No. The El Dorado County Jail Commissary bans all electronics, tobacco, and alcohol. These items are removed during inspection and the package may be returned. Only approved hygiene, snack, and seasonal items are allowed.
What happens if the inmate is released before pickup? The package is held for 30 days in the jail lobby. The former inmate can collect it during visiting hours with valid ID. If not claimed, it is returned to the sender with a notice.
How much can an inmate spend per month? The monthly limit is $150. This includes all commissary purchases and account-funded items. The system blocks orders that exceed the limit.
Can I cancel or change an order? Yes, before it ships. Use the tracking number to contact support. Agents can amend items or cancel the order if it hasn’t left the warehouse. After shipping, changes are not possible.
Is there a fee for using Access Securepak? No. Creating an account and placing orders is free. Payment is only for purchased items. No hidden charges or subscription fees apply.
How do I find an inmate’s booking number? Use the online roster at edcapps.edcgov.us. Search by name or date of birth. The booking number appears in the results. Call the jail if you need help.